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Sr. Parts Research Analyst
Houston, TXSpartan Staffing Solutions has partnered with a leader in Material Handling Equipment rental and sales. Together we are in search of a Parts Research Analyst for their team in Houston TX
PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Provide accurate and timely customer service and support relating to parts inquiries required for order completions with internal / external customers, vendors, suppliers and branches using applicable tools and established processes
2. Prepare quotes and order requests based on equipment type
3. Research, analyze and resolve parts discrepancies, to include purchases, shipments and delivery
4. Maintain accurate records of invoices and support documents across multiple interfaces
5. Enter all pertinent data into the Company’s systems
6. Receive inbound calls for industrial equipment parts inquiries.
7. Perform parts research duties through web-based, adobe programs as well as hard copy manuals and microfiche
8. Performs other related duties as assigned.
MINIMUM QUALIFICATIONS
Basic Knowledge & Competencies:
• Excellent Customer Service and multi-tasking skills
• High attention to detail, to include precise data entry
• Excellent verbal and written communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Proficient in MS Office Suite (Outlook, Word, Excel, and PowerPoint)
Previous Experience/Education:
• High school degree required
• 1+ year customer service and/or call center experience preferred
PHYSICAL REQUIREMENTS
• Working conditions are normal for an office environment
• Ability to lift up to 20 pounds
Compensation/Benefits:
PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Provide accurate and timely customer service and support relating to parts inquiries required for order completions with internal / external customers, vendors, suppliers and branches using applicable tools and established processes
2. Prepare quotes and order requests based on equipment type
3. Research, analyze and resolve parts discrepancies, to include purchases, shipments and delivery
4. Maintain accurate records of invoices and support documents across multiple interfaces
5. Enter all pertinent data into the Company’s systems
6. Receive inbound calls for industrial equipment parts inquiries.
7. Perform parts research duties through web-based, adobe programs as well as hard copy manuals and microfiche
8. Performs other related duties as assigned.
MINIMUM QUALIFICATIONS
Basic Knowledge & Competencies:
• Excellent Customer Service and multi-tasking skills
• High attention to detail, to include precise data entry
• Excellent verbal and written communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Proficient in MS Office Suite (Outlook, Word, Excel, and PowerPoint)
Previous Experience/Education:
• High school degree required
• 1+ year customer service and/or call center experience preferred
PHYSICAL REQUIREMENTS
• Working conditions are normal for an office environment
• Ability to lift up to 20 pounds
Compensation/Benefits:
- Salary Negotiable. DOE
- Full Benefits package
- Employee Stock
- Monday to Friday with some Over-Time
- Future growth and career advancement.