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Product Support Manager

Windsor, ON
Spartan Staffing Solutions has partnered with a dealer in construction equipment rental and sales. Together we are in search of a Product Support Manager to lead their team in Windsor ON area.
This is a great opportunity for someone who enjoys working in a fast-paced environment with a strong potential for future growth and career advancement.
  • Projects long and short-range forecast, objectives and action plans related to the parts and service departments along with departmental general accounting functions.
  • Selects and develops the necessary personnel to maintain a functional parts and service department in line with overall company policies and forecasts.
  • Assists in the development and supervise the execution of annual training program for parts personnel, shop and field servicemen.
  • Develops and controls the parts and service budget in line with forecasts, objectives and overall company policies.
  • Administers and maintains adequate, neat and safe offices, shop areas, yards, vehicles, tools and other facilities.
  • Develops and maintains adequate systems and procedures to provide a measure of the efficiency of the service departments.
  • Continuous review of the parts and service department’s strategy, capital investments and budgets to Maintains Exceptional Customer service standards with recommendations presented to the General Product Support Manager.
  • Assist in the development of rebuild practices, parts reusability practices, flat total programs, sales promotion programs and general repair level guidelines.
  • Communication: Listening to others, processing information and communicates effectively.
  • Personal Development: Displays commitment and seeks improvement.
  • Leadership: Instills trust, provides direction and delegates responsibilities.
  • Adaptability: Adjusts to circumstances,
  • Resources: Identifies, organizes, plans, and allocates resources,
  • Interpersonal: Works with others,
  • Information: Acquires and evaluates information,
  • Systems: Understands complex interrelationships,
  • Technology: Works with a variety of technologies,
  • Thinking Skills: Thinks creatively, makes decisions, solves problems, visualizes, knows how to learn, and reasons,
  • Personal Qualities: Responsibility, self-esteem, sociability, self-management, integrity, and honesty.
  • Demonstrates a strong commitment to occupational health and safety
  • 5-7 years’ progressive, combined experience in service & parts, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management/supervisory experience in the heavy duty equipment industry
  • Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
  • Warehouse management experience considered an asset
  • Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
  • Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers
  • Competitive salary
  • Health Insurance, Dental and Vision Coverage 
  • Paid vacation/Time Off 
  • Monthly Bonuses 

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