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Product Support Manager

Richwood, KY
Spartan Staffing Solutions has partnered with a dealer in construction equipment rental and sales. Together we are in search of a Product Support Manager to lead their team in Richwood, KY
 
This is a great opportunity for someone who enjoys working in a fast-paced environment with a strong potential for future growth and career advancement.
 
JOB DESCRIPTION SUMMARY:
  • Projects long and short-range forecast, objectives and action plans related to the parts and service departments along with departmental general accounting functions.
  • Selects and develops the necessary personnel to maintain a functional parts and service department in line with overall company policies and forecasts.
  • Assists in the development and supervise the execution of annual training program for parts personnel, shop and field servicemen.
  • Develops and controls the parts and service budget in line with forecasts, objectives and overall company policies.
  • Administers and maintains adequate, neat and safe offices, shop areas, yards, vehicles, tools and other facilities.
  • Develops and maintains adequate systems and procedures to provide a measure of the efficiency of the service departments.
  • Continuous review of the parts and service department’s strategy, capital investments and budgets to Maintains Exceptional Customer service standards with recommendations presented to the General Product Support Manager.
  • Directs and reviews established paper flow of job quotes, work orders, work in process, job closing routines, customer invoicing, management reports, purchase order routines, time cards, expenses, overtime and PIP/PSP programs.
  • Assist in the development of rebuild practices, parts reusability practices, flat total programs, sales promotion programs and general repair level guidelines.
 
COMPETENCIES:
  • Communication: Listening to others, processing information and communicates effectively.
  • Personal Development: Displays commitment and seeks improvement.
  • Leadership: Instills trust, provides direction and delegates responsibilities.
  • Adaptability: Adjusts to circumstances,
  • Resources: Identifies, organizes, plans, and allocates resources,
  • Interpersonal: Works with others,
  • Information: Acquires and evaluates information,
  • Systems: Understands complex interrelationships,
  • Technology: Works with a variety of technologies,
  • Thinking Skills: Thinks creatively, makes decisions, solves problems, visualizes, knows how to learn, and reasons,
  • Personal Qualities: Responsibility, self-esteem, sociability, self-management, integrity, and honesty.
 
JOB QUALIFICATIONS:
  • BA/BS preferably in Business Management with six years similar experience with at least two years management/supervisor experience.
  • Must have solid branch operations background with strong retail sales, rental, service, and parts management experience. 
  • Five years’ experience in branch management.
  • Experience in the construction equipment industry.
  • Must be people-oriented and sales driven.
  • Customer, territory, budget, cost control, and employee management skills.
  • Ability to handle multiple tasks and has a team work ethic along with knowledge of construction equipment. 
 
COMPENSATION
  • Competitive salary
  • Health Insurance, Dental and Vision Coverage 
  • Paid vacation/Time Off 
  • 401k

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